Shipping policy
PREMISE
Shipments may only concern the locations and nations foreseen within the site. For purchase requests from countries not listed upon purchase, please send an e-mail to vwh@esthlete.com.
SHIPPING CONDITIONS
Shipments to non European Community member countries are subject to customs duties, import and local taxes based on the laws in force in the country of residence. There are two types of shipments for these countries: DDP (delivered duty paid), or DDU (delivered duty unpaid).
Shipments to non-EEC member countries are currently DDU: the amount the Customer will pay at the time of check-out does not include the cost of duties and import taxes. The Customer is obliged to pay the customs duties and import taxes, which are applied when the shipment reaches the indicated delivery address. Please note that ESTHLÈTE has no influence on the mentioned costs. These costs may change from country to country. ESTHLÈTE provides only an estimation for some countries at check-out and can not be sure of the exact amount in advance.
SHIPPING RATES AND TIMES
Orders will be filled as quickly as possible as soon as payment is authorised and items are available. Orders are processed from Monday to Friday during the following hours: 9.00-17.30. Orders placed during the weekend will be processed starting on the following Monday morning. Lastly, orders placed on a holiday will be processed on the next business day.
Delivery times may vary according to the time the order is received.
France and Europe COLISSIMO: delivery is foreseen within 2-8 business days according to the country of destination.
Rest of the world DHL EXPRESS: delivery is foreseen within 2-4 business days.
The indicated times refer to shipments to major cities. Any delivery delays must be promptly communicated to our Customer Service. The customer is requested to provide a valid address for delivery of the goods during delivery hours.
Shipping costs are calculated at check-out according to the value of the purchase, the size of the package and country of destination. Promotional costs or costs tied to purchase incentive initiatives may sometimes be applied to shipping costs: for further information on these rates, please refer to the relevant promotional banners and their enclosed communications.